Professional Software - Remote Login Instructions

In many cases it is much easier to assist you via a temporary remote login to your computer;
and walk you through various installation and operation steps while we talk on the phone.

REMOTE CONNECTION via Join.me

1. Download join.me.exe(15.3MB) and follow the setup steps
 
2. When the JoinMe setup is completed - you will see a new Control Panel on the top of the screen - showing your screen ID:
  
Send us your screen ID (in this example: 119-987-486) so we can start the remote session
3. Once we connect - we will request to also use your mouse - allow the mouse remote control:
4. You can pause the remote session - click on the screen icon on the left -OR-
close the remote session - click on the "X" close button on the top right.

 

REMOTE CONNECTION via TeamViewer

1. First you download the TeamViewer Package(Windows) or Mac and start the setup 
Cached: (Ver12_Win)   (Ver12_Mac) (Ver10_Windows_8.5MB)   
2. Select basic options:
a) Basic Installation
b) Personal
c) Click on "Accept" button
Then click on the LogMeIn button
3. When the installation is finished - the TeamViewer Window appears.
Send us your Teamviewer ID (example: 755 706 071) and the current Password (example: y915ka or 6612):

The password changes on each new Teamviewer login, but the Teamviewer ID is stable.
4. When the session is completed you can close the TeamViewer from the main menu:


 

 

 

 

 

 

 

REMOTE CONNECTION via Mikogo

  Skype Prev: skype-7-15-333-multi-mac.dmg
1. Download and start the Mikogo setup (mikogo-starter.exe) 
or download from Mikogo 
1. Create a free Account at: https://www.mikogo.com/register/?
 
when the registration is complete - click on the download button:
 
2. When the install is complete - the Mikogo window appears - enter your new User Name (Email) and password:
3. Click on top left Power Icon and click on "Start Session":
  
4. Send us your 9 digit session ID - so we can connect:
 
   

 

 

 

 

 

Send comments and questions to: pss@pobox.com

Copyright 1992-2015, Burkhard Eichberger, Professional Software Solutions  
All Rights Reserved Worldwide.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

LapJM