In many cases it is much easier to assist you via a
temporary remote login to
and walk you through various installation and operation steps while we talk on the phone.
REMOTE CONNECTION via Join.me
and follow the setup steps
|2.||When the JoinMe setup is completed - you will see a new Control Panel on the top of the screen -
showing your screen ID:
Send us your screen ID (in this example: 119-987-486) so we can start the remote session
|3.||Once we connect - we will request to
also use your mouse - allow the mouse remote control:
|4.||You can pause the remote session -
click on the screen icon on the left -OR-
close the remote session - click on the "X" close button on the top right.
REMOTE CONNECTION via TeamViewer
First you download the TeamViewer Package(Windows) or Mac
and start the setup
Cached: (Ver12_Win) (Ver12_Mac) (Ver10_Windows_8.5MB)
|2.||Select basic options:
a) Basic Installation
c) Click on "Accept" button
Then click on the LogMeIn button
|3.||When the installation is finished - the
TeamViewer Window appears.
Send us your Teamviewer ID (example: 755 706 071) and the current Password (example: y915ka or 6612):
The password changes on each new Teamviewer login, but the Teamviewer ID is stable.
|4.||When the session is completed you can
close the TeamViewer from the main menu:
REMOTE CONNECTION via Mikogo
|Skype Prev: skype-7-15-333-multi-mac.dmg|
and start the Mikogo setup (mikogo-starter.exe)
or download from Mikogo
|1.||Create a free Account at: https://www.mikogo.com/register/?
when the registration is complete - click on the download button:
|2.||When the install is complete - the
Mikogo window appears - enter your new User Name (Email) and password:
|3.||Click on top left Power Icon and click
on "Start Session":
|4.||Send us your 9 digit session ID - so we
Send comments and questions to: firstname.lastname@example.org
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